If your Xero invoices are not showing up in Parakeet Portal, please check through the items below.


  • In Xero:
    • Check Xero Customer Contact has all the compulsory fields populated (4 fields)
      • Contact Name
      • First Name / Last Name
      • Email address
      • ABN / Tax number (If your customer does not have an ABN, please use their mobile number or phone number in the ABN field)
    • Check that you have APPROVED the invoice


  • In Parakeet Portal:
    • Under 'Settings' > 'Payments' - Check that you have set up an Accounts Receivable Deposit account.
    • Under 'Invoices' 
      • Review both the 'Scheduled' & 'One-Time Payment' tabs
      • Check the date filter to include 'All dates'


  • Timing:
    • Have you waited at least 20 minutes?
    • If you have satisfied all the above points, please contact us at support@helloparakeet.com..