Parakeet support

Getting Started 3

• Video: Parakeet Xero Pre-Onboarding Checklist
• Video: Configure your Parakeet Portal | Account
• How it works: Parakeet > Xero Data Flow Diagram

Paying Bills from Xero 3

• Video: Overview - What bills can you pay?
• Video: How do I pay a bill from Xero? How does it work?
• What details do I need to provide for BPAY & Non-BPAY vendors?

Managing Invoices from Xero 3

• Video: How do I Returns Out (early payment discount) on my Xero invoices?
• Video: What do I need to do to ensure Returns (early payment discoun are applied on my Invoices?
• BPAY Receivables Reconciliation - Update your Xero Customer Contacts

FAQ 8

• How do I disconnect from Xero?
• Bills: BPAY FAQs: Making BPAY payments
• Video: Bills: How does the reconciliation of Bills work?
• Video: Invoices: How does the reconciliation of Invoices work?
• Bills: What time are bills paid on the due date?

View all 8

Troubleshooting 2

• Invoices: My invoices are not showing up in Parakeet
• Bills: My bills are not showing up in Parakeet

FAQ 5

• What is Parakeet?
• Who can use Parakeet?
• Where is Parakeet available?
• What are your support hours and contact details?
• What so special about Parakeet - Xero?

Getting Started 5

• Why did I receive an invitation from my customer (buyer/payer)?
• Why did I receive a payment request from my vendor?
• How soon will I get my money after the payment is processed via Parakeet pay?
• Who is connected to Parakeet?
• How do I get my invoice and bill information into Parakeet?

Pricing 3

• Is there a minimum or fixed term agreement to use Parakeet?
• What does it cost me to sign up?
• Is there an upfront cost?

Invoice collection 7

• Do I need my own merchant facility to accept credit card payments?
• Why should I sign up to receive payment via Parakeet?
• What will my customers see on their statement?
• When will the money be received into my account?
• What is an internet merchant facility / merchant account?

View all 7

Returns program for Vendors 4

• I'm a vendor - What does Returns do for me?
• How does Returns help my business?
• If I elect to accept a Return (i.e. get paid early), how much will it cost me?
• Do I have to upload my invoices to Parakeet?

Customer wallet 5

• What types of accounts and payments methods can your wallet accept?
• How do I set up which payment methods to use?
• Do I get my credit card points or 55 days interest free if I pay all my bills with my card?
• Are all my bills defaulted to pay automatically on the due date?
• Can I use the wallet to control my company purchasing budget?

Bill payment 5

• What types of accounts and payments methods can your wallet accept?
• How do I prioritise the order of my preferred payment methods?
• Do I get my usual 55 days interest free and points program if I pay all my invoices with my card?
• Are all my bills scheduled to pay automatically on the due date?
• Can I control my spending budget?

Returns program for Customers 4

• I'm a customer (buyer / payer) - what does Returns program do for me?
• Do I have to use my cash to pay for accepted Returns (early payments)?
• How do I know what payment method I should use to pay under a matchmaker?
• Can I budget/track my monthly spend?