If your Xero invoices are not showing up in Parakeet Portal, please check through the items below.
- In Xero:
- Check Xero Customer Contact has all the compulsory fields populated (4 fields)
- Contact Name
- First Name / Last Name
- Email address
- Check that you have APPROVED the invoice
- Check Xero Customer Contact has all the compulsory fields populated (4 fields)
- In Parakeet Portal:
- Under 'Settings' > 'Payments' - Check that you have set up an Accounts Receivable Deposit account.
- Under 'Invoices'
- Review both the 'Scheduled' & 'One-Time Payment' tabs
- Check the date filter to include 'All dates'
- Timing:
- Have you waited at least 2 hours?
- If you have satisfied all the above points, please contact us at support@helloparakeet.com.