If your Xero Bills are either not showing up in Parakeet Portal or remains unpaid past the planned / due date,  please check the below items:


In Xero Contacts:


  • Please ensure the compulsory fields below are populated
    • For BPAY (4 fields) 
      • Contact Name
      • First Name / Last Name
      • ABN / Tax number
      • BPAY details loaded in the Batch Payment Section as per article HERE
    • For Non-BPAY / Normal Vendor Payments (5 fields)
      • Contact Name
      • First Name / Last Name
      • Email address
      • ABN / Tax number
      • Bank payment details loaded in the Batch Payment Section as per article HERE


Bills in the Awaiting Payment Queue:


  • Does the bill have:
    • An Invoice reference number populated (Parakeet does not sync bills without reference numbers)
    • Removed any symbols such as " " in the invoice reference number or invoice numbers. 
    • Correctly assigned to the Contact you added.  If not,  re-add the Contact in the Bill.  
    • You have APPROVED the Bill in Xero as per the article HERE.


  • Have you marked the bills as Paid in Xero?
    • If you have marked the bill as Paid in Xero, Parakeet will cancel the bill in Parakeet to avoid duplication. 


In Parakeet Portal:


  • Under 'Settings' > 'Payments' - 
    • Check that you have Payment Methods set up under the Accounts Payable section.  
    • You should always have a Bank account set up. 


  • Under 'Bills' - please ensure the date filter includes 'All dates'


Timing: