If your Xero Bills are either not showing up in Parakeet Portal or remains unpaid past the planned / due date,  please check the below items:

Check 1 - Xero Contacts are set up correctly


  • Please ensure the compulsory fields below are populated
    • For BPAY (4 fields) 
      • Contact Name
      • First Name / Last Name
      • ABN / Tax number
      • BPAY details loaded in the Batch Payment Section as per article HERE
    • For Non-BPAY / Normal Vendor Payments (5 fields)
      • Contact Name
      • First Name / Last Name
      • Email address
      • ABN / Tax number
      • Bank payment details loaded in the Batch Payment Section as per article HERE


Check 2 - Bills have the minimum information


  • Bill Format - Does the bill have:
    • An Invoice reference number populated (Parakeet does not sync bills without reference numbers)
    • Removed any symbols such as " " in the invoice reference number or invoice numbers. 
    • Correctly assigned to the Contact you added.  If not,  re-add the Contact in the Bill.  
    • You have APPROVED the Bill in Xero as per the article HERE.



Check  3- Bills have not been marked as paid in Xero


  • Was the bill previously marked as "Paid" in Xero?
    • If you have previously marked the bill as Paid in Xero, Parakeet will cancel the bill in Parakeet to avoid duplication.   
    • To check - 
      • Go into the History / Notes section of the bill. 
      • If it was 'batch paid' manually, marked as paid and then payment reversed, then it will not sync to Parakeet.
    • To Resolve:  
      • Copy the bill to a new bill.  
      • Void the current bill.  
      • Then approve the new bill as per normal process and it will sync to Parakeet.

Check 4 - Timing:



Optional - In Parakeet Portal:


  • Under 'Settings' > 'Payments' - 
    • Check that you have Payment Methods set up under the Accounts Payable section.  
    • You should always have a Bank account set up. 
  • Under 'Bills' - please ensure the date filter includes 'All dates'