If your Xero Bills are not showing up in Parakeet Portal, please check through the items below.


  • In Xero:
    • Please ensure the compulsory fields below are populated
      • For BPAY (4 fields)
        • Contact Name
        • First Name / Last Name
        • ABN / Tax number
        • BPAY details loaded in the Batch Payment Section as per article HERE
      • For Non-BPAY / Normal Vendor Payments (5 fields)
        • Contact Name
        • First Name / Last Name
        • Email address
        • ABN / Tax number
        • Bank payment details loaded in the Batch Payment Section as per article HERE
    • Please check you have APPROVED the Bill in Xero
    • Check that the Bill was correctly linked to the Contact you added.  If not,  re-add the Contact in the Bill.  


  • In Parakeet Portal:
    • Under 'Settings' > 'Payments' - Check that you have Payment Methods set up under the Accounts Payable section.  You should always have a Bank account set up. 
    • Under 'Bills' - please ensure the date filter includes 'All dates'


  • Timing:
    • Have you waited at least 20 minutes?
    • If you have satisfied all the above points, please contact us at support@helloparakeet.com..