Scenario:


  • When a bill has been paid by Parakeet but a refund was requested (within 3 business day) and; 
  • Bill has been marked as PAID in Xero, with reconciliation entries passed to both AP Interim Clearing account and AP Final Clearing account by Parakeet



1. Transfer the refund from Parakeet to your AP Final Clearing account


  • Go to your 'Reconcile' screen in Xero
  • Find the bank statement line showing the refund by Parakeet
  • Click 'Transfer' and transfer to the 'Parakeet AP FINAL clearing Account'



2. Un-reconcile a bill paid by Parakeet


  • Go to the 'Bills to Pay' screen in Xero
  • Go to 'Paid' Bills tab
  • Search for the bill and click
  • In this example, the bill is for $2,169.99
  •  Click the 'Payment' Link button (refer to screen shot below)



  • Now Click 'Remove & Redo'



  • NOTE - you can now choose to either:
    • In XERO - 
      • Create a new bill for Parakeet by "copying" this bill to create a copy and then VOID it in Xero; OR
      • VOID this bill completely if it was a duplicated bill; OR
      • Manually mark it as paid if you choose to pay it outside of Parakeet


  • Now, to reverse the entries between the AP Interim & AP FINAL clearing accounts, create "TRANSFER MONEY" 



  • In the TRANSFER MONEY, select:
    • FROM = Parakeet AP Interim Account
    • TO = Parakeet AP Final Account
    • Amount = $2,166.99 (in this example)
    • Reference = Payment Refunded



  • Finally, go into the AP INTERIM Clearing Account and find this Payment Refunded Transaction. 



  • Click and then 'Mark as Reconciled' 



  • Finally, find the corresponding entry in the AP FINAL Clearing Account
  • Click and then 'Mark as Reconciled'